When it comes down to NDIS participants, one of the most important relationships they have, is with their provider. The very first step in creating a healthy relationship with the provider is finding a suitable one who fits your need. The trust between the provider and the participant ensures that the outcomes are fruitful.
As an NDIS provider, you need to listen to understand the goals of a participant and communicate how you will assist your participant. Working together will help build a long-lasting and successful relationship between provider and participant.
Here are some things for both participants and providers to consider when starting a journey together.
Before finalising a provider
The most important first step for a participant is to set goals that they are looking to achieve. If you have clear goals you will have a better idea of the types of supports you will need. Also, by having goals you will be able to track your progress. Just make sure that everything is being communicated to the provider, so they are given the chance to adjust their services accordingly. When you’re looking for a provider it’s essential to ask some questions regarding their experience and skills, if they are registered or unregistered, to read their previous client reviews, and most importantly if they can provide all the supports you will need.
Before signing up a participant
Your services can have a significant impact on the participants day to day life, so a kind and a friendly demeanour can help you gain their trust and hence they will be more comfortable speaking with you. Listen carefully to what they need. This will ensure that you understand what they require and you will be able to decide whether you will assist them or not. This leaves very little room for any kind of misunderstandings happening later. This will help keep both you and the participant on the same page.
Clearly outline what you can offer to the participant, make sure they understand what you can do for them. Most importantly, don’t make any promises that you can’t keep. Be sure to involve family members and understand other key people in the participant’s life, this includes other providers. By having a teamwork approach you will achieve better outcomes for the participant by tailoring your services to fit in with what is already occurring.
Once you have decided to work together, make sure you both openly communicate. By being clear and honest you will be able to work through any issues as they occur.
Support From Heavencare Group
At the Heaven Care Group, we understand how important the relationship is between participants and their providers. We have released our very first E-book for prospective providers which gives you an insight into the booming NDIS industry and how you can be a part of it. Download your free copy today!
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