The NDIS Commission has set certain obligations for NDIS providers to follow. It represents a change in the way disability service providers generally operate, making it still a new undertaking for many.

But, it can be confusing to figure out what your responsibilities and obligations are as a provider of disability services under the scheme. By the end of this blog, you will have a clear idea about the various duties and obligations that are to be followed by an NDIS provider.

Obligations aren’t a bad thing. Obligations mean a safer environment for NDIS participants. Serving people with disabilities is a big responsibility, and it comes with the reward of being paid well by the National Disability Insurance Scheme. But, serving people with special needs as a registered NDIS provider isn’t just about making money. There are obligations to take into account. These obligations have been set by the NDIS code of conduct and the quality and safeguards commission.

The NDIS Quality and Safeguards Commission operates as an independent body that works with service providers to ensure that participants have relevant and efficient support throughout their Scheme lifecycle. The commission monitors registered NDIS providers to ensure their compliance with the scheme. They are authorised to investigate any issues that arise from misinterpretation or negligence of the guidelines. Your responsibilities as a service provider with the NDIS mean you must follow these as a baseline to everything. The Code of Conduct sets the rules and expectations for the appropriate and ethical delivery in support and services.

These obligations include:

  • Any goods and services funded under the NDIS guidelines of “Reasonable and Necessary” must be supplied; you can’t refuse to work on them.
  • If you’ve delivered goods and services to an NDIS Participant, you must provide the ATO-compliant tax invoices.
  • You must be responsible for maintaining records or evidence that the supply of goods and services has been delivered. These include invoices, service agreements, and other documents that can validate the claim for supports provided such as timesheets. In this case, using a software solution can be of great help in maintaining order.
  • If you’re working with children, most states will require workers to obtain a Working With Children check that is relevant and up to date.
  • When things change in your business, you have to promptly report the modification to the NDIA. This includes bank account details, personnel contacts, business name changes, address, and so on.
  • Another last bit of record-keeping that is mandatory is progress notes, specifically for reportable incidents with a participant. If these incidents are not tracked or, worse, kept secret, your organization may face serious legal consequences, including removal from the NDIS.
  • All paid and volunteer employees who have minimal contact with people with a disability must have National Workers Screening clearance.
  • Ensuring service providers are up to date with the NDIS Practice Standards and Code of Conduct to provide the best quality and safety services to people with a disability.
  • Making sure NDIS contractors have Professional Indemnity and Public Liability Insurances to conduct their business.

Under section 73F of the NDIS Act, any registered NDIS provider who does not comply with the updated news violates conditions for registration. The punishment for such a violation is 250 penalty units ($52,500). That’s not just a lot of money to pay upfront, but a big blow to your chances of achieving success as part of the NDIS ecosystem. Obligations aren’t a bad thing, they help providers and participants align on expectations.

Following the rules and committing to the responsibilities set by the NDIS is not only necessary but a true representation of the principles that the NDIS stands for.

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